Did You Know? Password Reset in Zimbra 8.8.9

In Zimbra 8.8.9, there is a new Beta feature … Account Recovery!

Have you ever forgotten your password and been locked out of your Zimbra account? Now there is a Forgot Password link on the login page. As long as you have configured a recovery email address, Zimbra will send you a recovery email with a temporary code.

Here is how it works …
1. In the Zimbra Web Client, go to Preferences > Accounts > Password Recovery Account Settings, and enter a password recovery email address.
















2. You will receive an email at that address with a verification code. Enter the verification code.
















3. Now, if you forget your password, click Forgot Password.










4. Enter your username.










5. Click Request Code to have a recovery code sent to your recovery email address..










6. Check your recovery email address for an email like this.







7. Enter the reset code.










8. Now you can continue on to your account.









If you are interested in the technical functionality of this feature, please click here.


Your Zimbra Friends & Colleagues

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15 Responses to Did You Know? Password Reset in Zimbra 8.8.9

  1. marcin July 13, 2018 at 5:25 PM #

    Is this option available in Open Source Edition ?

  2. Bill Pye July 17, 2018 at 9:15 AM #

    Wouldn’t it be useful to first mention that this feature isn’t enabled by default and that an Admin must do that first? Although it’s mentioned in the provided link of “technical functionality’ it’s not evident what steps are needed to get this working.

    • Gayle Billat October 26, 2018 at 10:11 PM #

      Hi Bill – we have started to put that info at the top of the release notes. Thanks for your comment.

  3. Paulo July 20, 2018 at 1:20 PM #

    It’s a cool feature but do not apply for me.
    Is there any way to disable this option to show up in the login screen?



  4. Ricaud August 26, 2018 at 7:40 PM #

    Good evening,
    Password account recovery is not avalaible in account parameters.
    Zimbra version is 8.8.9_GA_3019.

    Is there anny extension or zimlet to activate to allow this setting?


  5. Joshua August 30, 2018 at 3:54 PM #

    My Zimbra doesn’t have a “forgot password” button

    • Gayle Billat October 26, 2018 at 10:02 PM #

      Hi Joshua – your company may have decided not to implement that functionality. Please check with your email admin. Thanks!

  6. Sachin Jadhav February 28, 2019 at 5:18 PM #

    my acc password missing.

    • Gayle Billat February 28, 2019 at 10:55 PM #

      Hi Sachin – please contact your email administrator or your email service provider for assistance. Zimbra does not have access to your account or password. Thanks!

  7. satheesh March 16, 2019 at 6:00 AM #

    there is no forget password option is available, how do i reset my password?

    • Gayle Billat March 18, 2019 at 4:04 PM #

      Hi – If you don’t see a “Forgot Password” link on your login screen, your company or email service provider has not enabled that feature. Please contact your email admin or email service provider to help you reset your password. Thanks!

    • Rizkiana March 25, 2019 at 12:19 PM #

      Hi Satheesh,

      Maybe you can following this article to showing forgot password link :)


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