Did You Know? A New Zimbra Training Class: Troubleshooting End-User Issues

Did you know that Zimbra has a brand new training class?

We are happy to announce Zimbra Collaboration Troubleshooting End-User Issues.

If you support Zimbra users on a help desk, this one-day course will make your job easier: it will increase your effectiveness and save you time solving customer cases. You will learn Zimbra troubleshooting skills, including using debug logging, identifying and resolving user data flow issues, and recovering missing data.

Audience: Zimbra Help Desk Agents
Duration: 1 day
Course Topics:
– Opening a Support Case: Best Practices
– What is email?
– Zimbra Architecture & Component Overview
– Zimbra Logs
– Troubleshooting Zimbra Components and Clients Using Debug Logging
– Identifying & Resolving User Data Flow Issues
– Data Issues & Recovering Missing Data
Price: USD $850
For more information, email training@zimbra.com.
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