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New Forums Feature: Mark as [SOLVED]

We consider our forums much like a support ticket database. Each thread representing a ticket. We’ve always tried to make sure every thread gets an answer. Well, we’re happy to introduce a new feature on the forums that we hope that everyone uses. It’s the “Mark as [SOLVED]” feature. (more…)

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Wiki vs. KB

It’s been a hot topic of discussion internally: Should we start moving the data in the wiki to a more “manageable” solution? Will we alienate our users by removing the ability to create articles? Should we have both a wiki and a kb? How can we improve our online documentation? (more…)

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