Greetings, Friends. Over the last few months we received reports that our Tech Center was suffering from occasional timeouts or long waiting periods. Not good! We know that our tech articles are critical for your Zimbra deployments and/or configurations, so I have good news for you today. But first, a little background: For those new […]
Tag Archives | zimbra help
Opening a Zimbra Support Case: Best Practices
If you need to open a Zimbra Support Case, follow these Best Practices for the fastest results. Key Steps to open a Zimbra Support Case: 1. Contact Support correctly 2. Present technical issues clearly 3. Assess the severity level correctly 4. Collect the right data 5. Submit technical data 6. Know what to expect from […]
Zimbra Collaboration Open Source Support
Back in September, Zimbra released great news for the Open Source Community using Zimbra Collaboration: we now have Open Source Support. In this blog post, I will review typical Zimbra Sysadmin issues and how Zimbra can offer Official Support to solve these issues. Four steps that might sound familiar to you Zimbra Collaboration runs over […]