General support for Zimbra Collaboration 8.6 was scheduled to end in late September of this year. Synacor is pleased to announce that we are now extending these dates as follows:
- General Support* for Zimbra Collaboration 8.6.x through 30 September 2018
- Technical Guidance** for Zimbra Collaboration 8.6.x until 30 September of 2019
Zimbra/Synacor highly recommends upgrading to Zimbra Collaboration 8.7.x or above when possible. Version 8.7.x provides critical bug fixes and security patches for previous Zimbra product versions.
The extension will give you ample time to plan and upgrade to version 8.7 or the upcoming releases, while still receiving support for your current Zimbra installation. Please start planning your Zimbra upgrade, and remember, our Zimbra Professional Services Team, and your local Partner are here to assist you with your upgrade.
For versions 8.6.x, Zimbra’s primary focus and priority will be to provide critical fixes. We are not back-porting fixes for 8.0.x or 8.5.x. That extension was released to provide additional time for customers to plan their upgrade to the newest version.
Zimbra Collaboration Life-cycle Comparison
|Zimbra Collaboration Server||General Availability||End of General Support||End of Technical Guidance|
Zimbra Collaboration Life-cycle Policy
Zimbra offers phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)
- * General Support will be provided for three years from general availability of a Major Release. Support includes bug and security fixes and technical support services.
- ** Technical Guidance means the Support Services are provided for an additional period following General Support, as set forth in Zimbra’s Support Services Program. Zimbra Support Services will continue to be available for products within the Technical Guidance period; however, there will be no new releases, bug fixes or security patches for products within Technical Guidance. This phase is for usage by customers operating in stable environments with systems that are operating under reasonably stable loads, and this period should be utilized by customers to plan and complete upgrades to a current product version that is available within General Support.
For more information, please visit the official Website or reach out to your account manager or the Zimbra support team.
Quick note for Customers still on Zimbra Collaboration 8.0.x and 8.5.x
If you are a Customer running Zimbra Collaboration 8.0.x, the End of Technical Guidance will occur this 10th of September, we encourage you to give us a call or send us an email to firstname.lastname@example.org and we will be glad to help you through the licensing and system upgrade by using our Professional Services or you can contact your local Partner.
If by any chance you are running Zimbra collaboration 8.5.x, we encourage you upgrade to at least 8.6 with latest Patch, and even better if you can upgradeto 8.7.x, so you will be in a supported version until 2020.