Zimbra/Synacor Extending General Support & Technical Guidance for Zimbra Collaboration 8.0 and 8.5.x/8.6.x

General support for Zimbra Collaboration 8.0 through 8.6 was scheduled to end this summer. We are now extending these dates as follows:

Zimbra/Synacor highly recommends upgrading to Zimbra Collaboration 8.7 upon its release. Version 8.7 provides critical bug fixes and security patches for previous Zimbra product versions.

The extension will give you ample time to plan and upgrade to version 8.7, while still receiving support for your current Zimbra installation. Please start planning your Zimbra upgrade.

For versions 8.5.x/8.6.x, Zimbra’s primary focus and priority will be to provide critical fixes. We are not back-porting fixes for 8.0.x. That extension was released to provide additional time for customers to plan their upgrade to the newest version.

Zimbra Collaboration Life-cycle Comparison

Zimbra Collaboration Server General Availability End of General Support* End of Technical Guidance**
Version 8.7 2016 9/10/2019 9/10/2020 *
Version 8.5.x/8.6.x 08/26/2014 9/30/2017 9/30/2018
Version 8.0 9/10/2012 9/10/2016 9/10/2017

Zimbra Collaboration Life-cycle Policy

Zimbra offers phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services. (Visit the Downloads page for all product updates.)

  • * General Support will be provided for three years from general availability of a Major Release. Support includes bug and security fixes and technical support services.
  • ** Technical Guidance means the Support Services are provided for an additional period following General Support, as set forth in Zimbra’s Support Services Program. Zimbra Support Services will continue to be available for products within the Technical Guidance period; however, there will be no new releases, bug fixes or security patches for products within Technical Guidance. This phase is for usage by customers operating in stable environments with systems that are operating under reasonably stable loads, and this period should be utilized by customers to plan and complete upgrades to a current product version that is available within General Support.

For more information, please visit the official Website or reach out to your account manager or the Zimbra support team.

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