FAQ: What happens if a feature request or bug report is rejected or denied?

Contributed by Shardool Gore, Product Manager, Zimbra (a product of Synacor)

Co-edited by: Karyn Tan, Senior Manager in Marketing

If a feature request or bug report is rejected or denied, it may be due to misalignment with Zimbra’s product vision, limited resources, or other prioritization factors. The decision and reasoning will be communicated, and the request will be closed. Customers are encouraged to ask the product team for further clarification.

ICYMI (In case you missed it)

FAQs related to pm portal can be found here

• Understand the different stages of your feature requests on pm.zimbra.com
• How do you decide which features and bug fixes to prioritize? 
• Why can’t I submit a bug report to the “Bug fixes” board?
• Why can’t I find my bug on pm.zimbra.com?
• How often do you update the development roadmap?
• How can I stay up to date on the status of my feature request?