Telenet, one of the largest internet providers in Belgium, recently announced the rollout of a new webmail platform developed in collaboration with Zimbra. Since April 2010, Telenet has been providing access to the new system for over 1 million residential internet subscribers and will continue the migration through August 1st. The updated email suite – which is free to Telenet customers – provides 5 GB of storage, a built-in calendar and address book, many advanced tools like sharing, automated importing of external mail accounts, plus more features to come.

Previously, Telenet internet customers had a basic mail utility and minuscule quota space of 50 MB. The new interface, powered by Zimbra, is extremely user friendly and is supported by 100x more storage. Other improved features include the ability to set up rules for filtering incoming mail and access to a mobile browser version. Several factors, including lower disk costs and the broadening availability of both virtualization and cloud applications made it possible for Telenet to make this update available to its customers. (One such distributed object storage framework is from Bizanga/Scality, who developed a connector for Zimbra, and has a video on Telenet’s strategy here.)

According to Saskia Schatterman, Executive Vice President Residential Marketing, no less than 70% of their customers use Telenet email on a regular basis and just over half report that account is their primary address. Those customers can now send mail anywhere, from any device with Internet access; putting aside the need to also use alternatives like Hotmail or Gmail. With this cutting-edge webmail architecture, Telenet can provide all of their broadband customers with a sophisticated and full featured product, that’s still simple to use.
 
The rollout of the advanced Telenet email platform is phased, all existing internet customers will automatically be granted access to the new communication suite and will be notified once their mailbox has been transitioned. Brand-new users will receive access to the Zimbra webmail client by default.

With this integration Zimbra continues to deliver on its promise of providing hassle-free collaboration solutions to our partners around the world. We look forward to sharing news about additional international organizations in the coming months.

In today’s climate IT departments are under a lot of pressure to cut costs yet maintain services that don’t compromise on features.  So it’s no surprise we hear more and more the questions, “How does Zimbra total cost-of-ownership (TCO) compare with Microsoft Exchange?”   In fact, it recently hit #3 on our popularity chart as organizations contemplate Exchange upgrades again (we’ll save the top two questions for another day).

Public field data typically shows Zimbra Collaboration Suite ahead of MS Exchange Server when licensing and hardware costs are compared for various on-premises deployments.   However, while licensing and hardware cost data is readily available, perhaps the most significant recurring cost components in the equation are less well documented — additional time spent administering servers and software and the high cost of support contracts.

This cost differential often gets hazy because most organizations do not closely log time spent on specific tasks, including software administration or escalated user support issues.  Instead, in most circles you simply hear something analogous to “my Exchange servers are really cranky.”   But how much valuable productivity are you actually losing?

It turns out at EDUCAUSE when we caught up with the University of Pennsylvania (Penn) they shared some great field data with us on this very topic from their own TCO case study.

According to Adam Preset,  an IT Technical Director in Information Systems & Computing (Penn’s central IT organization), Penn’s IT Services added Zimbra 18 months ago to provide departments across the campus a Web 2.0 option in addition to Microsoft Outlook and Exchange 2007 (Zimbra can share Active Directory, resources and free-busy times with Exchange).  Today their split-mode deployment consists of 3,100 Exchange users and 13,700 Zimbra users (each with grad students, faculty and employees) running equivalent feature sets (email, calendaring, sharing, mobile, etc).

Split-mode deployments are not uncommon (see Argonne National Labs), but in the case of Penn, the central IT staff’s administration time is closely logged on each system because they charge back time for service rendered to the other departments.   Combined with a single team managing both systems simultaneously in split-mode and you have a natural control for cost data.

Adam says they have found Zimbra takes significantly fewer man-hours to administer.  In absolute terms Exchange servers take 33% more effort and require one extra full-time headcount per year — even with 4.4 times more users on the Zimbra servers.

Here is a video where Adam discusses their deployment, cost methodology and why more users chose Zimbra over Exchange on campus:

Adam later noted, “to bring the Exchange user base up to Zimbra’s scale and provide the expected level of support we’d need to hire new administrators – probably two or more FTEs, which isn’t practical.”

He also added that common culprits impacting costs in the Microsoft deployment are Outlook client and PST data issues, more support needs on the desktop due to lack of adoption of Outlook Web Access (OWA), Exchange data restores and more frequent server downtime. Whereas advantages for Zimbra are easier overall server administration and fewer help desk incidents because so many users say they prefer the Zimbra AJAX Web Client over traditional desktop clients.

So what’s the key take-away?  Though every organization has different cost sensitivity; data points like this serve as gentle reminders not to forget the whole picture. While a license discount or storage price drop can be helpful for initial TCO calculation, the human capital component is key to understanding real long-term value!

Adam Preset spoke at EDUCAUSE Annual with Pam Buffington of Georgia Tech on “Implementing a Cost-Effective and User-Friendly E-Mail, Calendaring, and Collaboration System.”

Zimbra partner Nordicmind, recently published a case study on service provider TDC and their hosted business email deployment powered by Zimbra.  TDC is a leading telephony, internet, communications, and hosting solutions provider operating in Finland, Norway, and Denmark and specializes in services for businesses; in 2009 it generated $6.6 billion US in revenue with 11.7 million total customers.

It’s great seeing partners like Nordicmind take on these larger, and often more intricate, deployments and yet another indicator of how strong the Zimbra partner ecosystem has become.  There are now over 1000 VAR, HSP and distribution partners and many more on the way as our relationship with VMware flourishes.

It’s also worth noting this deployment not only entailed an upgrade to a modern collaboration platform but also a move to VMware ESX at the same time.  Zimbra and VMware together offer service providers the optimal blend of advanced features, rapid scalability and redundancy they require to operate mission critical cloud services.    More and more we are seeing hosting and service providers leading the charge into virtualization as the benefits become clear.

In fact, in a recent Zimbra Forum poll 38.6% of respondents claimed they are already running Zimbra on VMware which means a lot of organizations are seeing the light!

Read more in the TDC and Nordicmind case study (pdf).

Though the Holidays are in full swing and the big day less than 48 hours away, some of us here at Zimbra are just getting started on the gift giving process.  So naturally we started today by checking out some of our favorite idea spots like UnCrate, Gizmodo and the Adult Swim Store.

Invariably, a visit to Apple was also in order for gadgets and Apps to use as stocking stuffers.  That last bit may sound odd, but as an example, there are no fewer than four iPhones/Touches circulating now in my family and we are not alone.  Not surprisingly, children will also choose a new App over anything we could bring home from the Dollar Store.  So, the iTouch goes back in the stocking with Flick Fishing this year – and voila a new tradition is born. :)

Happily, during the process we discovered a new App benefiting Zimbra users who are on the go.  It’s called the Aderium Companion for Zimbra (App Store URL) and it gives you access to Zimbra Tasks and Briefcase items on the iPhone or iTouch – as well as Wiki pages, a feature we haven’t built into our own mobile web client yet.  It’s quite handy for viewing shared documents and creating new tasks on the go.  It’s also more convenient than using the mobile browser; though it’s not free that’s a small price to pay if you like having email, contacts, calendars, tasks, wiki docs and files on your iPhone natively (i.e. Zimbra Mobile plus Aderium).

Just added to my iPhone and soon to be in my stocking…  Happy Holidays!

Tomorrow in Paris, France there is an all day meet-up for Zimbra community members, partners and customers.  The agenda includes Zimbra roadmap beyond ZCS 6 and will have some basics on Zimlet development with drinks to follow.  It looks like a great opportunity to learn a lot and network with others in the community.  There will be both English and French speakers there, be sure to check it out!

From our French friends:

During the past 5 years, Zimbra has evolved from a software company selling nearly 100% direct to customers to a model today where well over half of our sales are generated through Zimbra partners.

The channel-focused evolution has been intentional; early on we realized working via Zimbra resellers, hosting partners and systems integrators is the best way Zimbra can satisfy our rapidly growing customer base’s wide-ranging requirements while continuing to grow efficiently.  With this model we’ve been able to increase the number of paid Zimbra customers to over 60,000 organizations, accounting for over 41 million paid mailboxes – the second largest number of paid mailboxes for any email/collaboration product in the U.S.

We certainly couldn’t help deploy or support this number of customers without the involvement of so many valuable Zimbra partners!

Our sales team certainly appreciates the leverage they gain by working hand-in-hand with channel partners.  Given that, we believe finding new ways to work even more closely together will enhance our mutual success and take us to the next level.

Today we’re pleased to take that next step forward by announcing a new Zimbra Partner Program, featuring:

• A new ‘Gold’ tier for our most advanced Zimbra partners
• An updated Partner Portal with new and updated documentation, sales tools and marketing resources
• Improved visibility for our top partners on the Zimbra website
• New opportunities for deal registration
• More Zimbra resources for co-marketing and selling

Please visit our partner website pages for further details (you may also contact or email our channels team).

In the meantime we’ve also been busy launching more than a dozen distribution relationships around the world to provide enhanced services to our network of VARs in the new Zimbra Partner Program.  These new Zimbra distributors include:

• United States: SYNNEX Corporation, as part of the Open Source Channel Alliance, co-sponsored by RedHat
• Europe:  Several distributors including COMMEO and D2B (France), Interactive Ideas (UK), VNC (Germany, Switzerland & Austria), VDEL (Russia and Eastern Europe), and Nordicmind (Scandanavia).
• Middle East & North Africa: Opennet MEA
• South Africa & Sub-Saharan Africa: Linux Warehouse
• Latin America: Red Hat
• Japan: We’re continuing our strong relationship with Sumitomo.

Some of the key VAR benefits from distributors include streamlined process for placing and fulfilling orders, dedicated account managers and communication channels for rapid support, and access to new payment and financing options.  Our sales team will continue to work directly with our VAR partners (and as often as needed, with the end customers).

We believe the new program is right in line with Zimbra’s objectives for 2009 and beyond: continue growing our customer base and revenues, raise customer satisfaction even higher, firmly establish Zimbra as the leading open collaboration platform for businesses, governments, academic institutions and service providers, and finally deliver more than 3/4ths of our revenue and services through our channel partners.

To our existing partners: We want to say again we greatly appreciate everything we’ve done together already and believe the best is yet to come!  We are already getting positive feedback, including Matthew Porter, CEO of Contegix hosting who said, “We’re really excited to be a Zimbra Gold Partner. Positive customer feedback about our solution plus more resources from Zimbra combine to enable us to better sell the product to our target market.”

For those interested in partnering with Zimbra to resell, implement or host Zimbra, we look forward to hearing from you soon!