Matthew Lewis
Matthew Lewis
Press/Analyst Relations Manager

Zimbra Customers Named Finalists for Next Generation Customer Experience Award

By | September 23, 2014
So often, corporate blogs post about themselves, market trends, products and other assorted topics. What is often forgotten, unfortunately, is the one topic that matters the most, customers. A company’s journey to serve customers can easily be derailed by other areas of interest, but customers come first, period. And, as Zimbra’s CEO Patrick Brandt said earlier today, “we take exceptional pride when our customers are successful, and feel privileged to contribute to their efforts. This recognition of Dell and Rackspace by Constellation Research speaks volumes about how leading brands are those that act as change agents for the benefit of their customers.” Dell and Rackspace epitomize “leading brand” with their unique external communities. Dell has Toad World for its Toad database solutions, and Rackspace is driving youth education with a program called Open Cloud Academy. A great article by Entrepreneur references Seth Godin’s definition of brand, "the set of expectations, memories, stories and relationships that, taken together, account for a consumer's decision to choose one product or service over another.… Read more »

Three Tenets for Delivering on the Promise of Internal Social Networks

By | September 16, 2014
What does it mean to be visionary? To Gartner, Visionaries “understand where the market is going or have a vision for changing market rules.” In the recent Gartner “Magic Quadrant for Social Software in the Workplace,” Zimbra was positioned as a Visionary. To me, a visionary is more accurately defined as delivering on market-defining vision that pushes the bounds of innovation in a manner not possible by monolithic, legacy providers. For social software and today’s fast-paced world, workers demand that social products do more than initially designed. You could argue, due to cloud and mobile technology, that we are experiencing a period of innovation like never before. But, the key to successful innovation is providing cool features that people want, and will actually use. As an analyst said on a recent call, tools are “only useful if used.… Read more »

Forums.zimbra.com Incident and Resolution

By | September 3, 2014
On Sunday, August 31, Zimbra’s information security and technology team noticed unusual activity on the Zimbra vBulletin forum on Zimbra.com. We immediately took steps to limit the impact of the malicious activity. This did not affect customer, partner or employee data. This was not a breach of Zimbra products. Immediate action was taken to ensure proper incident remediation, including consultation with the appropriate authorities. As part of our risk mitigation plan, the Zimbra forums that are supported by vBulletin have been temporarily taken down for patching and upgrades. This includes all forums that provide crowdsourced support for Zimbra Collaboration.… Read more »

August Partner News

By | August 20, 2014
It has been a busy month for partner related press. We announced three, geographically diverse partner relationships. While all these partners serve customers who have different needs or demands, there is a common thread: the delivery of secure, flexible unified collaboration software. We are excited about these announcements, and the growing Zimbra partner ecosystem. Scality & Zimbra Partner for Collaboration Storage The Zimbra-Scality partnership brings secure, scalable and affordable cloud-based collaboration to service providers. The bundling of Zimbra Collaboration and Scality’s storage capabilities improves deployment times and provides a high performance solution — all while reducing operational overhead.… Read more »

Rob Howard up for TechTitan’s CTO of the Year Award

By | August 18, 2014
Zimbra has received some exciting news. Rob Howard, CTO of Zimbra, is up for the TechTitan Corporate CTO Award. The winner will be unveiled August 22, so Rob doesn’t have to wait long. As the founder of Telligent and the CTO of Zimbra, Rob has been a steward of innovation and technology advancement. From his early days in technology, to his daily interactions with Zimbra customers and partners, he exhibits a passion for software and evolving how we collaborate. In fact, that passion played a role in the founding of Telligent and the delivery of the first Telligent enterprise social network. Since its founding in 2004, the team here has thought about our customer’s needs and worked to deliver the best methods for modern collaboration and communication. Rob’s vision took into account the need to expand beyond organic growth, with the acquisition of Zimbra, Inc.… Read more »

Microsoft Ruling a Setback to Data Privacy?

By | August 1, 2014
For any organization that relies on cloud-based email, there is an important legal decision that may affect your company’s data privacy. In the most recent round of judgment against Microsoft, there are noteworthy remarks from US District Judge Loretta Preska and lawyers for the US Justice Department.   “It is a question of control, not a question of the location of that information,” said Judge Preska, in regards to Microsoft’s belief that the search warrant unlawfully extended federal prosecutors’ authority. Federal prosecutor Serrin Turner said, “They have total control of those records, can produce them here, and that’s all that matters.” This in reaction to Microsoft’s assertion, “asking the company to produce the private emails of its customer held in Dublin amounted to ‘an invasion of Irish sovereignty’.”   Why are these statements important?… Read more »